Impact Of Mobile Phone On Work Life

Impact Of Mobile Phone On Work Life Impact of mobile phone on work-life balance of field workers Abstract This research report is an exploratory study of impact of mobile phone on work performance, productivity and personal life of field workers. Are field workers able to take the advantage of mobile phone and related new technologies to improve their work life balance or they finding it difficult to manage their work and personal life due to use of mobile phone? This research is an attempt to understand the impact of mobile phone and related new technologies on their work life balance. Introduction The success of western economies is much more depends upon the efficiency and output of the field workers (Drucker, 1999). According to him field workers are also called as knowledge workers. A knowledge worker mainly works away from the desk and works in technical services and spend more time with clients and dealers whereas field workers also works away from desk and deals with the customers service. Many organisations provide equipped handy mobile devices to field workers which allow them to access the various applications and chance to communicate with the office workers and clients during field work. Work life balance is defined as creating a productive and fruitful work environment where tension between work and personal life is minimised (State service commission NZ, 2005). It means perfect combination of participation in paid work and unpaid work (personal life, social responsibilities and family work). Work life balance is all about implementation of policies which will helpful for workers and staff to maintain their healthy and satisfying lifestyle which will leads to improve performance and productivity of the worker. The main purpose of this study is to understand the impact of mobile phone on work life balance of field workers. This study is design to provide detail analysis of use of mobile phone during work time and off time and its impact on work and personal life of workers. Applying work life balance in organisation is very important to develop the productivity of workers. It is broadly consider that mobile phone and internet are distorting margins among workplace and personal life. Some researchers believe that mobile phone is threat to the modern life, whereas other considers it as a new opportunity to maintain work life and family life (Wajcman et al., 2008). No other device has been spread drastically amongst the people than mobile phone but its social and personal impact is not clearly known. This research report is base for assessing impact of mobile phone on work life balance of field workers. Mobile phones and field workers In 1990s, first time GE and CompuCom organisations provided mobile phones and laptops to their field workers and sales representatives and made them mobile workforce (Pepe, 1999). The main motive of these organisations of ‘going mobile was to make their field workers more productive and improve their ability to use dead time while traveling. As a result, field workers can check voice mails and can give call back in their spare time like waiting at airport, train stations. In the past few years mobile technology changed very dramatically. According to Jarvenpaa and Langs (2008) mobile technology is combination of communication, hardware and software handheld IT devices which includes PDAs, mobile phones and other integrated wireless devices enterprises like Blackberry. Mobile phone allows field workers for more bendable plans and gives independence to work from anywhere and anytime. Demand of work life balance is very sizzling topic amongst the various organisations to improve the productivity of workers. In 1980s the importance and need of females and field workers is recognised by organisations like Deloitte Touche and Merck. IBM started to change the policies like maternity leaves, EAPs (Employee Assistance Programme), home based work and child care policies to improve work life balance of female workers and field workers (Pepe, 1999). The Economist Intelligence Unit conducted a survey in 2004 with more than 1500 field workers on mobile phone practices in field work (Belen, 2009). More than 75% field workers proposed that tools like email, text messages and voice calls help them to improve their productivity and availability on the job. They also described other benefits like faster decision making, real time information and flexibility. However flexibility on the field work means not an opportunity for the field workers to maintain their work life balance (Taylor 2003; Rood 2005). The Economic Intelligence Unit also found some disadvantages of the mobile phone practice amongst the field workers like trouble in managing their work home balance (Belen, 2009). According to Jarvenpaa and Langs (2008) mobile phone also brings some disadvantages to the life of field workers like â€Å"less personal time† and incapability to isolate themselves from the work during there off time. In other research by Schlosser (2002) where he interviewed with field workers and he found common disadvantage of being mobile leads to increase in expectation of availability. Increase in expectations indirectly increases workload and responsibility on the workers. They also feel compulsory to respond to the calls from their subordinates and managers (Davis, 2002). Due to more expectation of availability and quick response to work allied problems in weekends may indirectly affect the work life balance and may increase frustration amongst the workers (Jarvenpaa, Lang, et al 2003). Impact of mobile phone on work Lyytinen and Yoo (2002) published the research on work environment for organisations and individuals in which they proposed the impact of mobile phone and other wireless technology must have to be calculated by considering performance of team and output of the workers. There are many theories are available to measure the adoption of new technology and its impact on individuals. On the basis of TAM (Technology Acceptance Model) theory Breu, Hemingway and Ashurst (2005) conducted a research and they proposed some important aspect of impact of mobile phones on field workers. Improved job performance: Most of the interviewees explained that use of mobile phone helped them for quick communication process and better decision making while working on field which helped them to boost their job performance. Improved productivity: According to the 45% field workers mobile phone with the multiple function and internet access improved their productivity. Instead of waiting for client or customer they can use their dead time for other task like checking and sending emails, new updates and cold calling. They also described the benefit of real time information due to use of mobile phone as they can attained meeting with the latest and updated data and information. Faster task accomplishment:Use of mobile phone and new technological devices enables field workers to complete their task faster and in effective way. Rather than going back to the office or desk to complete task field workers get independence of physical location to complete the work (Breu, Hemingway and Ashurst, 2005). Greater work control:As per the field workers who spend more time with customers and clients agreed that mobile phone with internet gave them greater work control. Improved consulting process: As per the Breu, Hemingway and Ashurst, (2005) interviewees gave the reason that why they can meet more customers face to face on work fields, because these devices like mobile phone with internet facility enable them more responsive to the customers queries and communications. Improved collaboration:field workers agreedthat mobile phone reduced their communication gap with other team mates and improved their collaboration on consulting team. Other field workers propose that collaboration improved due to easy way of transferring private electronic files and personal work related documents. Make job easier:Not every fieldworker agreed on this statement that use of mobile phone make their job easier. Some found it easier to complete work but difficult to maintain their personal and family life and some found it as easy to maintain personal life but tough in field work. Recently, AMTA (Australian Mobile Telecommunication Association) published a survey in 2008 which was conducted within 2189 individuals in Australia on impact of mobile phone work life balance of Australian workers (Wajcman et al., 2007). They found some interesting things about impact of mobile phone on Australian workers. The key points are as follows, 20% field worker said that its impossible for them to work without mobile phone. 75% field workers feels secure on field job with mobile phone. Two third of the male field worker switch off their mobile phone on weekdays to avoid being disturbed by office work. More than half interviewees agreed that use of mobile phone increased their productivity. Impact of mobile phone on field workers Personal and family life:According toBreu, Hemingway and Ashurst (2005) half of the field workers agreed that use of mobile phones helps them to maintain their personal and family life. Mobile phone allowed them to become in touch with family during field work and they can easily communicate with the family members in emergency and normal cases. In contrast some field workers described that use of mobile phone impact negatively on their work life balance. Some workers found very difficult to balance their family and personal life with work life due to availability of mobile phone. Mental stress:Due toincrease in expectation of availability and instant response to the work related issues during personal time increases the mental stress on field workers which finally result in work life imbalance. 34% field workers said that it is very difficult to isolate them with work on off days due to the mobile phone which sometime increases their mental stress (Breu, Hemingway and Ashurst, 2005). Frustration: According totheEconomic Intelligence Unit survey, receiving calls on weekend and off time make workers frustrate mainly in case of women field workers (Belen, 2009). The author also proposed that women field workers are very specific about their work time and family time. Commitment and loyalty: State service commission NZ (2005) published a report on work life balance where it states that organisation provides various facilities to their workers like mobile phone, internet facility, increment, holiday pays. This kind of rewards and facilities increases the feeling of commitment in workers and it forced workers to responds quickly and even on off time. According to report workers also feel more pressurised due to their commitment and loyalty to the organisation. AMTA (Australian Mobile Telecommunication Association) found some interesting things about impact of mobile phone on Australian workers (Wajcman et al., 2007). The key finding of survey is as follows, 40% workers admitted that mobile increase their work load and 55% respond with neutral effect. More than 50% field workers respond that mobile phone helps their work life balance and very few workers said that negative impact of mobile phone on work life balance. As per the survey 60% male field workers has separate mobile phone for work and private use. 58% female field workers said that work calls on weekdays and off time disturbed them and increase their mental stress. As per the figure 1 and 2, Wajcman et al. (2007) described that around 20% male field workers found job difficult without having mobile phone. 30% male field workers found job very easy without mobile phone and even this percentage increases in female field workers up to 50%. Very few field workers said that their work life balance decrease a lot due to mobile phone. In contrast more than 50% workers said that there is no change in their work life balance. Around 40% field workers agreed that use of mobile phone somewhat increases their work life balance. Mobile phone and work family issues 1) Security of the children Most of the workers care about their childrens while work especially in case of female field workers. According to State service commission NZ (2005) survey 72% workers purchased mobile phone for their children to monitor their action. Mobile phone makes field workers more relax about childrens security on field because they know they can contact their children anytime anywhere (Breu, Hemingway and Ashurst, 2005). 2) In consistently separated couple relationship Field workers who lived consistently away from wife or family regarding job, mobile phone plays pivotal role in maintaining their relationship. In many cases where field workers are physically apart from their partner but with the help of mobile phone they can stay closer. According to the AMTA (Australian Mobile Telecommunication Association) survey 80% female field workers agreed that mobile phone plays very important role in their relationship when they are apart from each other (Wajcman et al., 2007). 3) Family household coordination Lowry Moskos (2005) proposed that mobile phone and new technology can bring better coordination in work and family of the field workers. As per AMTA survey all workers gave some important points on question that, how mobile phone assist family and household coordination? In reply workers said, get-together of family members, picnic planning, sending good and gifts, general information like when they will reach at home are some important things they can manage through mobile phone when they are on work and they can manage their family household coordination (Wajcman et al., 2007). Tethering effect of mobile phone on work life balance 1) Negative effect National Institute of Labour Studies, Australia published a research on tethering effect of mobile phone on work life balance. In this study they interviewed various filed workers depending upon occupation like electrician, estate agents, trade persons and ITC workers (Lowry Moskos, 2005). In this research all field workers explained their personal experience stating that how mobile phone impact their work life balance. Most of the ITC workers and estate agents said that there personal time were occupied due to mobile phone. Estate agents shared their personal experience and said that mobile phone interrupted his home life. For example, their mobile phone rung at midnight or early in the morning regarding property queries. One estate agent admitted that his wife hates his mobile phone when it rings in the night. He also proposed that his small childrens also get disturbed due to mobile phone in the night (Lowry Moskos, 2005). More than six electricians said that they have work based mobile phones and they can be fined on ignoring the work related calls. These penalties may include lost wages, and warnings from managers (Lowry Moskos, 2005). According to National Institute of Labour Studies not only field workers suffered from work related calls in night but their partners also get disturbed. One electrician said that he gets two or three work related calls in the night and he is tolerated to these calls. But his partner felt hard to sleep again after getting disturbed and lack of sleep affecting his job performance (Lowry Moskos, 2005). For all of the surveyed occupational groups mobile phone brings some emotional problems into their personal life. However no one agreed that mobile phone reduces their job performance and productivity. 2) Positive effect National Institute of Labour Studies also found some positive effects of mobile phone according to field workers. Some ITC workers described that they were beneficiated by mobile phone (Lowry Moskos, 2005). Some positive effects described in survey are as follows, Field workers can contact with their family even if they are on work. Some electrician said they can hide behind mobile phone like they can pretend that they are busy in meeting or they are driving a car. According to estate agent they can contact with many clients on mobile phone when it is impossible to meet them personally. All interviewees agreed that they can easily contact with their subordinates and managers while field work.

A Report on Conversation Analysis Techniques

Conversation analysis, usually abridged as CA, is a general method to the review of dialogues. It is the evaluation of the discourse in communication in almost all aspects of discussions on a daily basis. In all of these, we can say that â€Å"talk makes things happen†. The CA commonly tries to depict the organization of composition and chronological arrangement of interaction. As we can notice in the transcription, it can be taken into account as a naturalized transcription, where statements are recorded in as much feature as viable, most frequently observed in conversation analysis investigation.In trying to understand this particular transcription, it is a fundamental approach of CA that the action, which the partakers articulates, will depend not only on its verbal communication manner, but also on its position in the series, on the framework, on the distinctiveness of the presenter, and many others. Recently, the CA techniques of sequential examination have been in work b y phoneticians to delve into the good phonetic aspect of speech. Some of the basic techniques and methods are the following: Turn-taking Organization This is a technique wherein a talk is made in and via turns.Turn-taking is a means by which interrelating people apportion the privilege or responsibility to take part in the diversion of an exchange of ideas. In accordance with CA, the turn-taking scheme is made up of two mechanisms which are the turn constructional component and the turn allocation component. These techniques for dialogues were recognized inductively during pragmatic study of copies of demonstrations where discourse members chat one by one. This can be observed in the quoted part of transcription in which the people conversing take their turns alternately.â€Å"1. R: Hello Julia! How are you? Long time no see. 2. J: Yeah! Hi! How are you Richard? 3. R: I am good. I am good. I've been away for a few weeks. I have been with my father at work† The turn constructi onal component illustrates principal elements which achieve identifiable common dealings. It can be remarked that not every factor types may exist in all languages. Besides, it is likely that there are parts in other vernaculars, such as units in Asian speech that may not be present in English, French, and many other languages.This may be identified by an alteration in the tone or loudness of the expression, the last part of a syntactic element of speech, a brief stillness or stop, or a few variety of body movement. Changeover linking the participants typically takes place at such a situation. However, this component is not applied in the transition since the two chatting participants have a common set of language. While the turn allocation component expresses how chances to speak are shared by the presenters in a discussion. This can be used by directing, referring to a name, applying eye contact, etc.; and is evident in the transcription since Julia addresses Richard through using his name. Sequence Organization This affects how events are arranged in discussion. This comprises adjacency pairs and pre-sequences. Adjacency pairs are described with chats that are inclined to come about in reactive pairs; though, they may be divided over a succession of turns. Participants talk about a switch over of views and compliments because a lot of spoken deeds entitle a specific sort of vocal reaction as an immediate reply.Other dealings appeal for a dissimilar kind of accomplishment such as requests with approvals or refusals. Pre-sequences, on the other hand, employ chains of conversation prior to resolute chat. They arise when certain initial act is taken ahead of starting the primary element of an adjacency pair. Prior to uttering a demand, for example, it regularly creates meaning to make sure whether the other character has the thing one desires. In the transcription, a question-answer pair can be cited which sets up a request-approval.â€Å"52. R: Ok I will have to come down and visit you then = 53. J: = Of course! =† Preference organization This technique coincides with the sequence organization technique since it also involves preferences for a number of act categories in the channel of communication over other dealings. The modes in which the two classes of collective actions are fulfilled successively are referred to as preferred and dispreferred. The idea of predilection of communicators induces their understanding of spoken acts.A hush in response to an appeal, as an example, may be taken as substantiation of a possible imminent unfavored answer or a disclaimer. However, this technique is not applied in the transcription since there is no request that was approved or rejected. Alignment For a discourse to flow easily and efficiently, the orderliness of exchanges must be directed well and must follow a particular trajectory. The reaction to a remark normally offers a form of explanation of the previous statement and so signifies the alignment.Appraisals such as â€Å"That’s good†, inscriptions such as â€Å"Oh, wow! †, formulations like providing the general idea of what has been said, and two-way final points of the presenter’s statements, all supply confirmations of how the dialogue of the conversing persons is being comprehended. Repairs are used to mend a failure of discussion and reinstate alignment. Failures can be misinterpretations like â€Å"What did you say? â€Å"; â€Å"What do you mean? † as well as discords like â€Å"I think you’re wrong†, denunciation such as â€Å"No, I won’t† and other complexity.Revisions may occur when the speaker can anticipate that trouble is likely and reformulates talk accordingly. Alignment is especially important at the openings and closings of conversation. â€Å"13. R: I am so glad i am not having any busy= 15. J: =Ohhh†¦. hehehe†¦. I do not think so†¦. I hate exams (laughs)† Response Tokens Like spontaneous verbal communication, there are other units of language that, while not fairly terms, are nonetheless type of speech. Yet in this case, they are on purpose. Among the more ordinary of these are Hm, Ok, Ah, Yeah,Um, Uh, and Uh huh or Nuh uh.Words such as Ok, or Uh huh are utilized to document conformity with the presenter. Acknowledgements in another view, such as Mm and Yeah, express concurrence or awareness between the conversing persons like in this quote from the transcription â€Å"140. R: Yeah, I understand enough 141. J: Ah, Ok. † And another is a repair, such as Huh, that ask the presenter to repeat or to put in another way a thought or an inquiry. In several state of affairs, tokens function to tote up more facet and feeling to what the presenter is aiming to convey. Speech actsIn using this method, words do not basically subsist; but are brought into play to carry out points. Forming a claim is plainly one idea that can be undertaken by speech. A wide-ranging assumption of sense must be founded on the knowledge of these meanings and their circumstances of practice. This speech acts become more and more helpful in substance detection and classification of contribution of dialogues through verbal communication and content they are composed of five groups namely the commissives, directives, assertives, expressives, and declarations.Commisives are used to entrust the presenter to different strategies such as a assurance like â€Å"I will not impart to anyone what you have just found out†, proposal like â€Å"91. J: eh (. ) Could you say that again? † or hand over a guarantee such as in the transcript â€Å"19. J: †¦ but when I finish I will go out. † Directives, conversely, try to make the addressee get something done such as a demand like â€Å"Please tell me more†, an instruction like â€Å"Tell me about that†, a suggestion like â€Å"122. R: I suggest you to go to the Nort h, it is very beautiful†, a permission like â€Å"You can share that if you wish.†, and a query like in the transcription â€Å"50. R: Will you be with your family in the south? †.On the contrary, assertives try to show the addresser’s principle of the firm subject matter of the statement such as stating and describing like â€Å"97. J: But I want to look for a job but not in Spain, in another country to improve my skills†, predicting like â€Å"It will surely rain tomorrow†, and speculating like â€Å"I wonder whether it will rain tomorrow† as referred to in the transcription. Next are expressives which try to put across the addresser’s mental state such as a compliment like â€Å"268.R: Oh perfect!†¦ †, an apology like â€Å"228. J: Ah! Sorry sorry on Saturday†, a welcome like â€Å"215. R: It's nice to see you again†, gratitude like â€Å"Thanks very much! â€Å", and greetings like â€Å"245. M: Hello Richard Hello Julia†¦Ã¢â‚¬  as recorded. And lastly are declarations which are executed by an aptly authoritative addresser such as dismissing like â€Å"You are now fired! †, settling on like â€Å"You are liable on this from this day forward† and condemning like â€Å"I sentence you to six years in prison†; although these declarations are not present in the transcription. PragmaticsIn linguistics and semiotics, this is involved in connecting the descriptive difference between sentence gist and the presenter’s denotation. The analysis of how the milieu affects the version is in this case imperative. In this setting, the perspective stands for any feature as linguistic, factual, or personal that influences the real construal of symbols and terminologies. Pragmatics is concerned for the most part in utterances, typically in the structure of discussions, and a peculiarity is incorporated in it between sentence meaning and presenters’ way of articulating their thoughts and feelings.Additionally, it is considered as one of the most thought-provoking facets for communication novices to be able to ascertain and gain knowledge of, but it is believed that one can only actually master it with acquiring knowledge with experience. Sentence meaning is the verbatim sense of the sentence, while the speaker gist is the bits and pieces of details or facts that the presenters are making an effort to convey. In the transcription, the speakers made use of a readily understandable language, with the use of direct words and statements, and without having any symbolisms or codes.But there are some kinds of omissions or shortcuts of the speakers’ sentences and some repetition of statements for emphasis. But in spite of those things, both presenters have the aptitude to comprehend what the addresser means to say. Overlaps This method expresses findings of coinciding and intersecting views, with beginning and end of overlapping rem arks. The addressee eventually gets the main idea conveyed by the initial speaker right away, even if the speaker is not able to finish or complete his or her sentence, so overlapping of statements occurs.This can be seen in this quote from the transcription. â€Å"52. R: Ok I will have to come down and visit you then = 53. J: = Of course! =† In this case, the benefit of this columnar format over the more ordinary type of transcription is that it illustrates how communicational symmetries or asymmetries are present between conversational participants. As a conclusion, we can deduce that transcription is indeed an influential act of representation. This account can impinge on how the information is conceptualized.The transcription procedure must be integrated more thoroughly into qualitative study frameworks and techniques. Phases of contemplation at fundamental patterns and performance details of dialogues may generate an important training and implementation in marking of bo th the course of action of study and partakers’ speech a distinction. The goal of translating examiners is to figure out and communicate the manner by which the members appreciate their dealings that brings into being the occurrence of social actuality.Complementary to other philosophies, the conversation analysis techniques which are applied to the transcription barely appraise natural discourse. The investigation upholds that it is feasible to interpret a talk based on the record alone. Even if we had been taking notes while it was happening, we can't be sure we'd got things down accurately, and we'd probably have missed quite a lot. And if we hadn't been taking notes, then relying on later recall is doubly risky. We'd be battling against the everyday mistakes of memory as well.

The Article Wild Mushrooms On The Winter - 855 Words

Tamales In the article â€Å"Wild mushrooms in the winter,† tells a story about food and how the process of cooking makes her remember some people that are not alive. She makes the point that flavors and smells are not just that, flavors sometimes have tehe ability to transport you to memories. My own experience with flavors, odor, and taste yields a point that is similar. What I take away from my own experience with food is that even the smell of a certain food can transport you to the most significant occasion. As a result, I found that certain foods have the power to transport to a special moment, some of them even make me feel the sensation of nostalgia. Food is most of the times cataloged as a simple object that reliefs the emptiness of our stomach. And it is, but it ´s not only that, food is the biggest pleasure humans have. Food has the power to transport to moments in the past, the most special ones. In my case, tamales are my favorite; I could eat them in any season of the year, but they would not taste the same. In my family, it is a tradition to prepare them the day before â€Å"noche buena,† which in Mexico is celebrated the 24 of December. I prepare them with my mom, sisters, and sometimes some of my aunts. The process to prepare them is easy, the hard part is to get all the ingredients in that season of the year. Just as hard as it is to get my sisters and me together for Christmas. The most essential and original thing about tamales are the corn leaves.Show MoreRelatedProspects of Mushroom Farming at Savar Upazila in Dhaka5745 Words   |  23 PagesAssignment on PROSPECTS OF MUSHROOM FARMING AT SAVAR UPAZILA IN DHAKA A term paper submitted in fulfillment of the requirements in the course of Bangladesh Studies Submitted by Mir Arman, 0822BBA00938 Md. Rakebul Hasan, 0822BBA00904 Mostafizar Rahman, 0822BBA00946 Md. 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The Yellow Wallpaper Analysis - 1056 Words

Charlotte Perkins Gilman’s â€Å"The Yellow Wallpaper,† and Jamaica Kincaid’s â€Å"Girl,† both tell us that some women have a lack of independence because of being told what to do, having limitations put on their abilities, and having a family member being an authoritarian figure in their life. Both stories are very similar when discussing the lack of independence that women may have. Women are always being belittled or controlled somewhere. In â€Å"The Yellow Wallpaper,† the protagonist is told what to do. She did not have an option as to where she goes and what she does. She has a mental issue, and her husband believed it was best to put her into a type of facility to confine her. Her husband, John, is a well-known physician. He did not realize that†¦show more content†¦Her husband hates her to have to write. In the story, she says â€Å"[t]here comes John, and I must put this away—he hates to have me write a word† (Gilman 474). It is evident how John feels about her writing. Although, it makes her feel relieved to be able to write. In the story, she says â€Å"†¦I must say what I feel and think in some way—it is such a relief!† I would hate to not be able to do something that I love so much, especially when it is as simple as writing. The fact that the protagonist in â€Å"Girl† is being told what to do and how to do it shows that limitations are put on her abilities. I feel that when people are told what to do constantly, they do not have room to be able to do what they truly want. They are not able to express themselves fully and learn about themselves and what they are capable of. The mother is clearly doing what she thinks is best to protect her daughter from the evil in the world. She is also putting limitations on what her daughter does. There are many sayings of â€Å"this is how to†¦Ã¢â‚¬  and â€Å"always† in this story. I think that that is something that makes women rebellious when it comes to rules. Women may sometimes feel that they do not have any control over what they do, so they go the extra mile to make sure others know that they can and will do what they want. In â€Å"The Yellow Wallpaper† and â€Å"Girl,† it does not seem that the protagonists are able to do what they want, or what they are able to do. They are both told whatShow MoreRelatedThe Yellow Wallpaper Analysis1164 Words   |  5 PagesThe Yellow Wallpaper Analysis As I started reading this short story, it clearly introduced who the characters are and where it took place. The narrator is a woman; she has no name, remains anonymous throughout the story. She lives with her husband John in a house. This house is isolated from society, since the short story indicates that it is far from village, roads or any means of communication. It also contains locks and gates throughout. 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